Chatbots Systems - Service Level Agreement
Simple Setup & Control Panel Access
- Our clients enjoy a quick and easy setup
- Our clients enjoy a simple and thorough Control Panel to administer their services at Chatbots.Systems.
- Our help desk is available for service related support and help nearly 24 hours a day.
- Clients may also email us and request a call back at a specific time from 9:00 am - 5:00pm Monday - Friday.
- We will make sure you are 100% happy with our services.
Paypal Payments and Recurring Credit Card Billing
- One-time payment using PayPal will be billed once at the monthly rate. We will not automatically renew your service.
- Subscription payments will be charged monthly. If paying by Paypal you may cancel at any time by logging into Paypal and canceling your subscription.
- If paying by Credit Card your card will be billed automatically until you cancel your service by logging into Chatbot.Systems and clicking the red cancel button , on your service page.
- We are confident that our customers will find great value in our products.
- We encourage potential customers to review our website, click on the demonstration, and ask questions!
- We are unable to provide refunds. We offer a month-to-month option to try the service and customers are able to cancel at any time (non-prorated).
- Overdue accounts will be cancelled automatically.
- You may cancel your service anytime by logging into the client area on the website.
- Paypal subscribers may login to Paypal and cancel their subscription at any time. Services will automatically terminate at the end of the billing period.
- All services must be cancelled via the client area of the website. We are unable to cancel services over the phone or by email.
UpTime - Service Online - Maintenance
- We take pride in our servers being online 24-hours per day.
- Historically, our clients enjoy 99% uptime and service online.
- Clients are notified one week prior to scheduled maintenance. Emergency maintenance may occur at anytime. Should this occur, our clients are notified immediately.