Service Level Agreement

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Simple Setup & Control Panel Access

  • Our clients enjoy a quick and easy setup
  • Our clients enjoy a simple and thorough Control Panel to administer their services at Chatbots.Systems.

Online Support

  • Our help desk is available for service related support and help nearly 24 hours a day.
  • Clients may also email us and request a call back at a specific time from 9:00 am - 5:00pm Monday - Friday.
  • We will make sure you are 100% happy with our services.

Paypal Payments and Recurring Credit Card Billing

  • One-time payment using PayPal will be billed once at the monthly rate. We will not automatically renew your service.
  • Subscription payments will be charged monthly. If paying by Paypal you may cancel at any time by logging into Paypal and canceling your subscription.
  • If paying by Credit Card your card will be billed automatically until you cancel your service by logging into Chatbot.Systems and clicking the red cancel button , on your service page.

Refunds

  • We are confident that our customers will find great value in our products.
  • We encourage potential customers to review our website, click on the demonstration, and ask questions!
  • We are unable to provide refunds. We offer a month-to-month option to try the service and customers are able to cancel at any time (non-prorated).

Service Cancellations

  • Overdue accounts will be cancelled automatically.
  • You may cancel your service anytime by logging into the client area on the website.
  • Paypal subscribers may login to Paypal and cancel their subscription at any time. Services will automatically terminate at the end of the billing period.
  • All services must be cancelled via the client area of the website. We are unable to cancel services over the phone or by email.

UpTime - Service Online - Maintenance

  • We take pride in our servers being online 24-hours per day.
  • Historically, our clients enjoy 99% uptime and service online.
  • Clients are notified one week prior to scheduled maintenance. Emergency maintenance may occur at anytime. Should this occur, our clients are notified immediately.
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Chatbots Systems
Chatbots Systems 389 Lake Hamilton Hot Springs, Ar 71913 1-501-538-8431
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