Engage Your Customers with Your Car Dealer Chatbot!
Your Car Dealer Chatbot will automatically obtain your prospect’s name and create a permanent communications channel.
Your Car Dealer Chatbot works for you! Your prospects and sales team can do the following directly from any device:
( Click the sections with the lighter blue icons on the left to view the video. )
On Site 24/7 Messenger
The Chatbot offers instant, real-time sales conversations 7 days a week, 365-days per year right from your automotive dealership website! During open business hours of Operation, customers can still speak with a staff member through our chat bot and when you are closed, our chatbot can lead them through checking inventory, scheduling service appointments and even scheduling test drives.Your Business Development Center, Call Center, and/or Internet Manager will never miss a lead again!
Sales Lead Generation
Convert your customer's public Facebook profile information into useable data for instant lead generation. The chatbot customer profile can be instantly synced through user updates and input to reflect current consumer behavior, interests, and possible fit for new services and products. Once a user subscribes to your chatbot and favorites one of the vehicles in your inventory, the car dealer chatbot will automatically send them a daily vehicle feed comprised of cars similar to those they have favorited.
Text Messaging Service
Potential customers that don't have a Facebook account, can utilize the Text Messaging service by clicking the Car Dealer web site widget that appears on all pages of your dealer web site.
Programmable Website Widget
Customize the Chatbot widget to the needs of your website by changing the look and feel of the widget. You can also modify the widget schedule to change the hours and days your widget is active on your website. You can also activate the Text Messaging and Live Chat services. Its easy implementation and instantaneous update makes it a breeze to add to any website.
Staff Text Alerts
Staff alerts allow you to alert up to 50 staff members, as well as the account holders, whenever a customer fills out a form, leaves a message, schedules a service appointment or test drive, or requests to speak to a staff member. You can modify which staff members receive these alerts, and which alerts should be sent via test. Staff alerts are instantaneous so customers aren't waiting too long and no leads go hours without an answer.
Inventory Sync
Your inventory is synced automatically on an hourly basis. A powerful search features allows you to find vehicles in your inventory through VIN numbers, model, color and more. Our Inventory Sync includes a feature that automatically notifies Facebook users when their favorited vehicles have a price reduction and if the vehicle is sold the Facebook user will receive a fresh feed of similar vehicles.
Conversations
Instant two-way communications between your dealership and your customers. Chatbot manages and archives chat history, making it easier to address and anticipate customer needs. Combined with Chatbot's 24/7 operation, youll never miss a lead again.
Facebook Messages - Text + Voice
Chatbot's messaging allows customers or clients to leave a text message or a voice message when contacting your business. When a new message is received, it notifies all staff members who can then reply via the control panel and without needing to login to messenger. Staff members can then have 1-on-1 messaging with customers. Messages can be archived in the control panel as well as printed or downloaded for alternative archival methods.
Test Drives
The test drive system allows you to capture customer information and build a customer profile, while simultaneously engaging customers and making it easy to schedule a test drive and try out the vehicle of their dreams. It also offers customers information that will help with financing a possible new car by offering finance options and the ability to trade-in, if applicable. Your customers can change their appointments under the "My Appointments" link in the Car Dealer Chatbot.
Visitors
Using the customer profile generated through their Facebook profile information, Chatbot allows you to collect the important information needed to qualify your customers. The automated functions allows you to never worry about skipping steps during the sales cycle, while making your customer feel safe and informed about your services.
Credit Applications
Make it easy for customers to Finance their vehicle purchase by submitting their own credit applications. Our control panel allows you to view and manage credit applications from your customers. Your staff will be able to add account notes, print and even pull a soft credit score. You will get a detailed profile of the customer, based on the information they input and the cars they have favorited, to assist with the decision making process.
Service Requests
Turn your customers into repeat customers by making it easy for them to schedule their own service appointments. Service requests allow customers to pick a time and date for their appointment as well as leave any valuable information about their visit quickly and easily. The option of adding service discounts to service requests makes it easy for customers to remain engaged without the hassle of finding coupons or codes. Your customers can change their appointments under the "My Appointments" link in the Car Dealer Chatbot.
Find My Car
Give your sales team qualified leads. The Chatbot administrative panel allows control of all aspects of your Chatbot and allows Staff members to contact your customers, continue conversations, and explore new leads without ever needing to log into Facebook.
Data Exports Auto Synced To Your CRM
Your CRM allows for certain data elements, called Leads, to be imported and exported from their system using cleverly crafted XML formatted files. This format is called the Auto-Lead Data Format or ADF. The Chatbot administrative panel allows you to set your CRM Lead email address and "Auto Sync" your Leads automatically to your CRM when a lead is generated or created.
The Chatbot program provides a unique opportunity for automotive dealers to communicate with potential customers via Facebook Messenger in a way that many people prefer to communicate these days. Jay and his team at Chatbot Systems provide the quickest support and updates to the program that is unmatched by any other 3rd party automotive digital marketing program I have ever worked with. The customization of the platform to meet the unique needs of auto dealers is absolutely amazing! Chatbot Systems is a forward-thinking company that utilizes the latest technological trends online and via social media to allow customers to shop for vehicles. There has been nothing that I have asked of Chatbot Systems that they said they cannot do and they have backed up these words every time! In the current environment, it has been absolutely refreshing to work with a company that follows up, completes requested tasks faster than expected, requires a stable platform, and goes above and beyond to meet the unique needs of car dealers. I am confident that Chatbot Systems' unique program will be one of the top lead generation sources for the automotive dealers that I work with for years to come!
In the first two weeks of a soft launch, more than 200 people stayed in Facebook to search vehicle inventory, schedule test drives, schedule service appointments, get information for credit approval, and request to chat live with a person. All of this was being done with a bot — they never had to leave Facebook!
Most people have heard of the hard working John Henry competing against the machine yet fail to remember he died after winning. Just like John Henry automotive dealerships must work with and embrace technology like chatbots to grow their business.
As the co-founder of Messengerninjas.com I researched and work with only the best programmers to develop and market bots for small to enterprise businesses. And my partnership with Chatbots System has taken some of my dreams to reality. In a short time period their programming team has gone over and above.
On a scale of 1-10 Chatbots Systems get a 110.
At CARite, Chatbots has been able to change how we are able to connect with our customers and generate leads. One month in and we have already had a large response from our website visitors inquiring about vehicles, financing and more. Our Relationship Development Center (RDC) is easily able to monitor customers messaging us in the dashboard and give them the opportunity to talk to a live person when requested, but often our customers have all their needs met by Chatbots’ automatic responses. Working with Chatbots Systems has been a great experience, Jay has been very helpful and always willing to go above and beyond. We are eager to add on more of our dealership locations and see how the system continues to grow to meet both our needs and our customers needs!